• Continuity Managers
• Resilience Leaders
• Continuity Consultants
• Risk Managers
• Recovery Leaders
• Crisis Managers
• Continuity Auditors
• Critical Operations Leaders

Program Management

• Establish continuity program necessity
• Secure leadership support and funding
• Build organizational program framework
• Define program governance and accountability

Risk Assessment

• Identify risks affecting organizational resources
• Assess potential organizational risk impacts
• Recommend appropriate risk controls
• Prioritize risks using defined criteria

Business Impact Analysis

• Prioritize critical functions and dependencies
• Quantify disruption impacts and requirements
• Identify capability and recovery gaps
• Establish recovery time requirements

Business Continuity Strategies

• Evaluate recovery strategy alternatives
• Address people technology supplier dependencies
• Recommend viable continuity strategies
• Validate strategy cost and feasibility

Incident Preparedness and Response

• Establish incident management capabilities
• Define command and response structures
• Coordinate operational incident response
• Test escalation and activation protocols

Plan Development and Implementation

• Develop actionable continuity plans
• Document recovery roles and procedures
• Implement approved continuity arrangements
• Validate plan usability and accessibility

Awareness and Training Programs

• Build continuity awareness programs
• Determine role-specific training requirements
• Evaluate training program effectiveness
• Measure awareness across key roles

Business Continuity Plan Exercise/Test, Assessment, and Maintenance

• Design structured exercise programs
• Assess exercise results systematically
• Maintain plans through updates
• Track corrective actions to closure

Crisis Communications

• Develop crisis communication plans
• Coordinate stakeholder communication channels
• Prepare accurate crisis messaging
• Manage message approval and consistency

Coordination with External Agencies and Resources

• Identify relevant external agencies
• Establish external coordination arrangements
• Coordinate mutual aid resources
• Test external coordination arrangements periodically