• Quality Engineers
• Process Engineers
• Quality Managers
• Manufacturing Engineers
• Reliability Engineers
• Design Engineers
• Quality Analysts
• Quality Consultants

Management and Leadership

• Quality philosophies and foundations
• Quality management system principles
• Leadership principles and techniques
• Customer relations and engagement practices
• Supplier management methods and controls

The Quality System

• Quality standards and guidelines
• Quality audits and conformance assessment
• Quality-system documentation and control requirements
• Cost of quality analysis
• Quality training plans and delivery

Product, Process, and Service Design

• Classification of quality characteristics
• Design inputs and review
• Technical drawings and specifications
• Verification and validation methods
• Reliability and maintainability analysis

Product and Process Control

• Control methods and process monitoring
• Material control methods and traceability
• Acceptance sampling methods and criteria
• Measurement and test methods
• Metrology and calibration controls

Continuous Improvement

• Quality control tools and applications
• Quality management and planning tools
• Continuous improvement methodologies and applications
• Corrective and preventive action
• Problem analysis and solving

Quantitative Methods and Tools

• Collecting and summarizing data
• Quantitative concepts and applied methods
• Probability distributions and applied analysis
• Statistical decision-making methods and applications
• Design and analysis of experiments

Risk Management

• Risk planning and assessment
• Risk identification and analysis
• Risk treatment methods and responses
• Risk control methods and monitoring
• Risk monitoring and review