Overview

CRM is a comprehensive credential for records and information management leaders and consists of six examination parts. It integrates management principles, the RIM program, lifecycle practices, storage and retrieval, technology, and applied written business cases requiring integrated professional judgment.

Target Audience

Records Managers
Information Managers
Archives Leaders
Document Managers
Compliance Managers
Governance Managers
Information Management Consultants
RIM Program Leaders

What You’ll Learn

Part 1 - Management Principles and the Records and Information (RIM) Program

Apply management principles to RIM
Plan RIM program objectives
Organize roles and required resources
Direct daily program operations
Control performance and compliance

Part 2 - Records and Information: Creation and Use

Build information framework and classification
Perform risk assessments and audits
Apply applicable compliance requirements
Protect information security and privacy
Control information creation and capture

Part 3 - Records Systems, Storage and Retrieval

Select appropriate storage methods
Design effective retrieval approaches
Manage records and information conversion
Evaluate records facility requirements

Part 4 - Records Appraisal, Retention, Protection and Disposition

Identify records and assess value
Develop appropriate retention schedules
Protect records against risks
Execute controlled records disposition

Part 5 - Technology

Understand core technology components
Apply system development lifecycle
Evaluate enterprise information systems
Manage information conversion and migration
Control technology access and security

Part 6 - Business Cases

Analyze presented records problem
Identify major risks and requirements
Develop executable professional recommendation
Justify solution using best practices
Write integrated business case

Training Methodology

We adopt a comprehensive training approach focused on practical understanding and real exam readiness, including:

Interactive classroom or online training
Structured content aligned with certification standards
Hands-on case studies and practical exercises
Practice tests and exam simulations
Professional preparation to enhance exam readiness

Career Benefits

Earning Certified Records Manager (CRM) certification gives you:

Gain advanced records leadership recognition
Lead enterprise RIM programs
Integrate technology with information management
Strengthen judgment in complex cases
Prepare for governance leadership roles

Exam & Certification

Exam Eligibility Requirements:

5 years of RIM experience

Exam Details:

Number of Questions: 100 questions
Exam Duration: 6 Hours
Exam Language: English
Testing Method: Online
Passing Score: Approximately 70%

Why Choose Us?

Authorized Testing Center delivering official certification exams
High success rates in international certification exams
Over 30 years of institutional expertise in professional training
Certified trainers with real-world industry experience
Professional training environment simulating real exam conditions
Flexible training formats (Classroom – Online – Corporate programs)
Career guidance to help you prepare with confidence

Goals

Contents

Certificate

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