• Administrative Support Staff
• Computer Users
• Job Seekers
• Executive Assistants
• Office Coordinators
• Customer Service Staff
• Students and Graduates
• Business Employees

Computer and Online Essentials

Computers and devices

• Identify essential computer hardware components
• Distinguish common types of software
• Use basic operating system settings
• Apply safe device usage practices

Managing files and applications

• Understand digital file management principles
• Organize files and folders efficiently
• Use different data storage options
• Install and manage applications safely

Networks

• Understand essential network concepts clearly
• Distinguish common types of networks
• Connect to wired wireless networks
• Apply secure network access practices

Online Information

• Search for online information effectively
• Evaluate reliability of online content
• Organize information and digital resources
• Manage web browser settings appropriately

Online communication

• Recognize common digital communication tools
• Send professional email messages correctly
• Manage email messages and settings
• Use calendars to organize appointments

Safety

• Protect devices and personal data
• Support wellbeing and digital accessibility
• Apply safe technology usage practices
• Consider environmental impacts of technology

Office Application Essentials

Office Productivity Applications

• Understand office productivity application purposes
• Perform common tasks across applications
• Create save and manage files
• Use help tools and settings

Word Processing

• Create documents and enter text
• Format text and align paragraphs
• Insert tables and graphical objects
• Prepare documents for final output

Spreadsheets

• Enter data and format cells
• Manage and organize worksheet content
• Use basic formulas and functions
• Create charts and prepare outputs

Presentation

• Create presentations and manage slides
• Format text within presentation slides
• Insert objects and visual effects
• Prepare presentations for final delivery

Cyber Security

Security Concepts

• Recognize common threats to data
• Understand the value of information
• Apply effective personal security practices
• Protect files against security risks

Malware

• Recognize common types of malware
• Understand common malware delivery methods
• Apply preventive malware protection measures
• Resolve and remove malware safely

Network Security

• Understand network and connection risks
• Secure different types of connections
• Protect wireless networks effectively
• Verify secure network configuration settings

Access Control

• Apply appropriate access control methods
• Manage user accounts securely
• Create strong secure passwords consistently
• Use multi-factor authentication where available

Secure Web Use

• Configure secure web browser settings
• Verify trusted websites before access
• Apply safe web browsing practices
• Protect information during web browsing

Communications

• Secure email and messaging communications
• Protect social networking accounts effectively
• Use communication services securely
• Protect mobile devices during communication

Secure Data Management

• Secure and encrypt sensitive data
• Create reliable secure data backups
• Restore data from backup copies
• Delete and destroy data securely

Identity

• Protect personal identity information online
• Limit sharing of sensitive information
• Manage privacy settings on devices
• Secure shared devices effectively

Citizen Protection

• Recognize risks in videos blogs
• Respond safely to cyber bullying
• Promote responsible virtual behaviour online
• Recognize online addiction radicalisation risks

Policy

• Understand acceptable technology usage policies
• Follow organizational security policy requirements
• Respect digital copyright requirements consistently
• Apply essential compliance requirements appropriately