Day 1: Executive Writing and Correspondence

Professional Administrative Writing

• Writing centered on required action
• Information ordered by decision importance
• Concise and clear administrative wording
• Clear task linked to deadline

Managing Administrative Correspondence

• Controlled incoming and outgoing route
• Correspondence routed by accountability
• Formal wording based on recipient level
• Archiving enables tracking previous correspondence

Writing Executive Emails

• Subject line states request immediately
• Short message with owner deadline
• Executive request clarifying owner and timeframe
• Sensitive content checked before sending

Day 2: Professional Communication and Client Service

Foundations of Office Communication

• Communication method selected by need
• Instructions confirmed before execution begins
• Wording aligned with communication objective
• Direct wording without unnecessary complexity

Executive Office Etiquette

• Courtesy protects organization image
• Professional appearance suited to office
• Courteous language across different situations
• Respect for time and space

Following Up Decisions and Tasks

• Open correspondence requiring formal closure
• Automatic alert before due date
• Alert before deadline is missed
• Closure after completion is verified

Day 3: Document Control and Administrative Accountability

Document and Revision Control

• Version status visible to users
• Owner responsible for controlled updates
• Preventing use of obsolete versions
• Clear identity for every document

Protecting Confidential Information

• Correspondence confidentiality during circulation
• Controls for sharing sensitive attachments
• Information must not be shared
• Situations requiring extra confidentiality precautions

Continuous Administrative Improvement

• Updating procedures on lessons learned
• Recurring issues affecting service performance
• Limited treatment before wider application
• Comparing performance before and after

• Cross-department coordination simulation with handoffs and deadlines
• Professional listening and objection-handling exercise
• Message-quality review for clarity and required action
• Administrative correspondence and email writing lab