Day 1: Defining Decision Support in Operations Rooms

Operational Picture and Decision Needs

• Performance signals around operational picture
• Trusted sources during time pressure
• Dependencies required for service continuity
• Recovery priorities aligned to business impact

Roles, Authority, and Escalation

• Ownership expectations for roles and authority
• Response options with expected consequences
• Decision records maintained during crises
• Escalation levels tied to impact

Information Quality and Timing

• Review criteria for information quality
• Recovery tests proving plan viability
• Early signals of escalating disruption
• High-impact services prioritized for recovery

Day 2: Using AI During Emergency Operations

Situation Summarization and Priorities

• Practical tests for situation summarization
• Resource constraints affecting response options
• Shared situational picture for decision-makers
• Situation updates reflecting changing conditions

Resource and Response Options

• Validation checks for response options
• Policy limits limiting unauthorized use
• Independent review for high-impact cases
• Ownership of approved AI outputs

Scenario and Consequence Analysis

• Validation checks for consequence analysis
• Human oversight at high-impact decisions
• Escalation paths for failed controls
• Audit evidence informing full traceability

Day 3: Maintaining Human Command and Accountability

Decision Logs and Overrides

• Evidence requirements for decision logs
• Governance roles across the lifecycle
• Oversight cadence for governance controls
• Decision rights and approval thresholds

Risk and Confidence Communication

• Review criteria for confidence communication
• Control testing prior to workplace approval
• Evidence retention for later review
• Exceptions handled with recorded rationale

Operations Room AI Protocol

• Practical tests for operations room
• Campaign objectives linked to measures
• Audience insights shaping campaign choices
• Evidence checks before external publication

• Simulation testing roles and authority under operational pressure
• Guided exercise applying response options to workplace cases
• Group review evaluating decision logs against evidence
• Case analysis examining operations room in workplace decisions