Day 1: Standards, Procedures, and Evidence in Everyday Work

Meaning of a Quality Requirement

• Identify required outcome or condition
• Distinguish requirement from a suggested method
• Locate approved reference before beginning work
• Apply requirements to everyday task examples

Acceptance Criteria and Verification

• Define required quality timing and completeness
• Verify outputs before handoff to beneficiaries
• Use checklists only for control value
• Build acceptance criteria for simple deliverable

Evidence and Documented Information

• Record evidence showing steps were performed
• Use approved form/procedure versions
• Protect records from loss/unauthorized alteration
• Assemble evidence file for one transaction

Day 2: Deviation, Correction, and Small-Scale Improvement

Responding to Nonconformity

• Stop/isolate output when circumstances require
• Record condition without concealment or exaggeration
• Notify appropriate owner within required time
• Resolve pre-delivery errors; define containment/escalation

Simple Corrective Action

• Distinguish immediate correction from preventing recurrence
• Identify proximate cause team can address
• Apply change and monitor resulting performance
• Prepare a concise corrective-action card

Participating in Improvement

• Suggest simplification using a recurring problem
• Test change on deliberately limited scale
• Update instructions after formal approval
• Present improvement and impact-verification method

• Everyday cases illustrating standards evidence and nonconformity
• Exercises building acceptance criteria and useful checklists
• Correction cases discouraging concealment and repeated error
• A small improvement experiment linked with a realistic procedure