Day 1: Building a Change Story Worth Moving

Building the Case for Change

• Explain why change is necessary
• Connect change to business priorities
• Quantify costs of inaction
• Build a compelling change narrative

Analyzing Change Stakeholders

• Groups affected by change
• Stakeholder influence and interest
• Map stakeholder concerns and expectations
• Plan engagement by stakeholder group

Assessing Change Impact

• Impacted processes and roles
• Changes to daily work
• Estimate capability and workload impacts
• Prioritize high impact areas

Day 2: Measuring Readiness Before Transformation Starts

Measuring Change Readiness

• Understanding of the change
• Leadership and team readiness
• Identify current capability gaps
• Detect likely sources of resistance

Developing Change Strategy

• Define desired change outcomes
• Select an appropriate change approach
• Sequence major change activities
• Align strategy with organizational context

Activating Executive Sponsorship

• Clarify sponsor responsibilities and behaviors
• Equip leaders with key messages
• Coordinate sponsorship across leadership levels
• Track visible sponsor involvement

Day 3: From Message to Genuine Participation

Planning Change Communications

• Audiences and communication needs
• Develop clear change messages
• Select suitable communication channels
• Schedule communication across change stages

Strengthening Employee Engagement

• Create meaningful participation opportunities
• Involve employees in solution design
• Gather feedback throughout implementation
• Show how feedback shapes decisions

Managing Change Resistance

• Identify reasons behind resistance
• Separate concerns from misinformation
• Respond with targeted interventions
• Escalate unresolved resistance appropriately

Day 4: Turning Transition into New Behavior

Building Change Capabilities

• Capabilities needed for change
• Assess current skill gaps
• Design targeted learning support
• Reinforce capability through practice

Managing Transition Phases

• Map the transition journey
• Clarify expectations at each stage
• Support teams through uncertainty
• Address transition issues quickly

Reinforcing New Behaviors

• Translate changes into daily behaviors
• Align systems with desired behaviors
• Reinforce behaviors through leadership
• Remove barriers to sustained practice

Day 5: From Adoption to Sustainable Benefits

Measuring Change Adoption

• Define observable adoption indicators
• Usage of new practices
• Compare adoption across groups
• Address areas with weak adoption

Realizing Transformation Benefits

• Define expected transformation benefits
• Assign ownership for each benefit
• Realized benefits over time
• Correct gaps in benefit realization

Building Transformation Roadmaps

• Sequence transformation initiatives logically
• Define milestones and dependencies
• Assign resources and accountabilities
• Update roadmap as conditions change

• Workplace case analysis focused on Building the Case for Change
• Guided workshop developing a working tool around Assessing Change Impact
• Facilitated team exercise applying Strengthening Employee Engagement to a realistic case
• Applied scenario exercise centered on Building Transformation Roadmaps