Day 1: Building the Case and Readiness

Building the Case for Change

• Understand why change is needed
• Connect change to clear priorities
• Describe expected benefits from change
• Explain risks of staying unchanged

Assessing Change Impact

• Affected roles and processes
• Describe changes to daily work
• Recognize areas needing extra support
• Prioritize the most visible impacts

Measuring Change Readiness

• Understanding of proposed change
• Willingness to adopt changes
• Spot basic capability gaps
• Recognize likely sources of resistance

Day 2: From Communication to Adaptive Behavior

Planning Change Communications

• Define audiences needing information
• Write clear practical messages
• Choose simple communication channels
• Plan communication at key moments

Managing Change Resistance

• Listen for reasons behind resistance
• Separate concerns from misinformation
• Respond with information and support
• Escalate barriers when necessary

Reinforcing New Behaviors

• Translate change into daily behaviors
• Practice expected behaviors consistently
• Reinforce new routines through feedback
• Remove obstacles to sustained practice

• Short decision lab testing Building the Case for Change
• Applied case exposing practical challenges in Measuring Change Readiness
• Practical lab creating a workplace tool for Planning Change Communications
• Decision workshop using a realistic Reinforcing New Behaviors scenario