Day 1: Presence, First Impressions, and Corporate Conduct

Applied Professional Presence

• Align appearance with nature of role
• Arrive punctually and prepare in advance
• Use respectful and natural body language
• Analyze a first impression in context

Greetings and Introductions

• Open interactions appropriately for the setting
• Introduce people clearly and briefly
• Remember names and ask politely
• Recover professionally from an introduction error

Applied Professional Courtesies

• Use titles without unnecessary formality
• Manage small talk within suitable boundaries
• Avoid topics likely to create discomfort
• Close interactions in a courteous manner

Day 2: Meetings, Visits, and Digital Channels

Professional Meeting Etiquette

• Arrive and prepare before the start
• Avoid interrupting or dominating discussion
• Manage phones and devices during meetings
• Respond appropriately to late/early attendance

Visits and Hosting

• Welcome and guide guests respectfully
• Arrange seating according to meeting purpose
• Explain the agenda and expected timing
• Manage unexpected change during a visit

Improving Digital Etiquette

• Choose informative email subject lines
• Avoid unnecessary broad copying of recipients
• Use instant messaging within appropriate boundaries
• follow-up on delayed responses with courtesy

Day 3: Cultural Awareness and Sensitive Situations

Applied Different Contexts

• Notice differences in customs without generalizing
• Ask politely when uncertain about expectations
• Avoid assumptions about age or status
• Analyze a multicultural workplace situation

Handling Practical Mistakes

• Apologize briefly and accept responsibility
• Correct information without embarrassing others
• Recover calmly from a protocol mistake
• Role-play awkward moment with a guest

Defining Team Standards

• Define behaviors representing the organization
• Write standards that can be observed
• Agree how conduct breaches are addressed
• Prepare a concise team conduct guide

• Simulated situations covering greetings reception and meetings
• Practice with professional email and digital messaging
• Multicultural cases requiring careful contextual judgment
• A workshop producing conduct standards for a team or service interface