Day 1: Leadership and Decisions Under Pressure

Understanding the Crisis Context

• Factors determining severity of crisis
• Constraints affecting available response options
• Event type and development path
• Direct impact on business operations

Organizational Preparedness Requirements

• Urgent gaps requiring pre-emergency treatment
• People readiness to execute plan
• Availability of tools and information
• Advance coordination with relevant organizations

Crisis Management Governance

• Clear leadership and accountability structure
• Authority scaling with crisis escalation
• Decision authority for sensitive matters
• Assessment of crisis management readiness

Day 2: Organizing Response and Field Command

Risk Sources and Early Warnings

• Sensitive areas within critical operations
• Minor events may escalate quickly
• Information sources reveal emerging risk
• Risks change as context evolves

Developing the Response Plan

• Communication channels supporting coordinated activities
• Conditions defining when activation ends
• Clear phases for activating response
• Defined responsibilities during each phase

Managing Response Resources

• Tracking resource consumption during crisis
• Inventory of available critical resources
• Allocating resources by priority
• Alternatives for scarce critical resources

Day 3: Readiness Exercises and Institutional Improvement

Designing Readiness Exercises

• Exercise type aligned with objective
• Realistic roles for key participants
• Scenario increases in operational complexity
• Controls maintaining safety throughout exercise

Institutional Readiness Indicators

• Exercise results compared across periods
• Readiness gaps requiring continued management attention
• Evidence-based priorities for improvement actions
• Indicators measuring core capabilities directly

Institutional Readiness Development Plan

• Approving resources and implementation timeline
• Updating plan based on progress
• Target outcome for each improvement
• Short-term and long-term improvement actions

• Review of response and recovery capability indicators
• Improvement plan with owners priorities and target dates
• Workshop diagnosing people plan and resource readiness
• Response-plan activation exercise using an organizational scenario