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| Palce | Start Date | End Date | Days |
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The pathway supports running digital customer service reliably rather than designing digital products. Participants practice self-service support, chat interactions, transferring cases between channels, communicating during digital disruption, and using service indicators and customer voice to improve online support
Upon successful completion of the program, participants receive an official certificate issued by Al Manhal Institute, confirming their attendance and acquired competencies, in accordance with approved professional and institutional standards.

| Palce | Start Date | End Date | Days | Price |
|---|---|---|---|---|
| Online | February 02, 2027 | February 04, 2027 | 3 | 4,500.00 د.إ. |
| Dubai | March 15, 2027 | March 17, 2027 | 3 | 6,000.00 د.إ. |
| Abu Dhabi | June 22, 2027 | June 24, 2027 | 3 | 6,000.00 د.إ. |
| Online | July 26, 2027 | July 28, 2027 | 3 | 4,500.00 د.إ. |
| Dubai | September 07, 2027 | September 09, 2027 | 3 | 6,000.00 د.إ. |
| Abu Dhabi | December 13, 2027 | December 15, 2027 | 3 | 6,000.00 د.إ. |