Day 1: Self-Awareness and Response Regulation

The Leader's Emotional Map

• Name emotional states with greater precision
• Connect feelings with thought and behavior
• Observe recurring patterns across workplace situations
• Keep emotional record for two events

Triggers and Personal Assumptions

• Identify events prompting immediate automatic responses
• Expose the story created by interpretation
• Separate observable facts from personal meaning
• Examine a trigger and response sequence

Regulating Emotional Responses

• Pause before selecting a deliberate response
• Reframe perspective to reduce emotional intensity
• Choose language preserving professional composure
• Simulate pressure under limited response time

Day 2: Empathy and Relationship Awareness

Reading Other People

• Notice changes in voice and behavior
• Verify emotions through questions, not assumptions
• Understand influence of context and culture
• Interpret a complex social interaction

Empathy with Professional Boundaries

• Show understanding without making impossible promises
• Separate accepting emotion from accepting conduct
• Offer support suited to leadership responsibilities
• Respond to a discouraged employee

Leader Emotional Impact

• Estimate mood effects across the team
• Choose signals conveying calm and clarity
• Prevent personal stress transferring to colleagues
• Review leadership presence during a crisis

Day 3: Relationship Management and Situation Laboratory

Dialogue During Emotion

• Listen before defending the personal position
• Name tension without increasing its intensity
• Use clear requests instead of blame
• Practice dialogue with an angry counterpart

Recovery and Emotional Resilience

• Extract lessons without repeatedly reliving mistakes
• Restore concentration after a difficult event
• Request support when demands exceed capacity
• Put together a personal recovery routine

Emotionally Intelligent Leadership Simulation

• Navigate pressure conflict and disappointment
• Choose responses protecting relationships and results
• Receive feedback on observable emotional behavior
• Draft an emotional development action plan

• Reflective assessments revealing leader triggers and behavior patterns
• Regulation techniques practiced within simulated pressure
• Role-plays involving empathy boundaries and difficult dialogue
• A situation laboratory concluding with personal behavior planning