Day One: Concepts and Foundations of Incident Management

Introduction to Occupational Incidents

• Definition of occupational incidents and their types.
• Impact of incidents on individuals and the organization.
• Management and team responsibilities in incident handling.

Incident Management Steps

• Immediate incident reporting and initial response.
• Securing the incident site and protecting individuals.
• Incident documentation and collection of preliminary data.

Core Policies and Procedures

• Establishing policies for incident management and investigation.
• Guidelines for handling emergency incidents.
• Monitoring compliance with procedures and updating them periodically.

Day Two: Professional Investigation and Root Cause Analysis

Professional Investigation Methods

• Collecting evidence and testimonies and analyzing incident scenes.
• Using standard investigation tools.
• Maintaining objectivity and impartiality during investigations.

Root Cause Analysis of Incidents

• Applying Root Cause Analysis (RCA) techniques.
• Identifying human, technical, and environmental factors.
• Prioritizing actions to develop a preventive plan.

Developing Corrective and Preventive Actions

• Developing plans to address identified causes.
• Implementing corrective actions and follow-up.
• Evaluating the impact of actions on safety improvement.

Day Three: Performance Improvement and Safety Culture Enhancement

Performance Monitoring and Continuous Improvement

• Analyzing previous incident data to reduce recurrence.
• Reviewing investigation plans and practical implementation.
• Applying lessons learned in the workplace.

Promoting a Safety Culture and Learning from Incidents

• Raising awareness of the importance of learning from incidents.
• Encouraging immediate reporting of hazards and incidents.
• Motivating initiatives that support ongoing safety.

Case Studies and Practical Application

• Analyzing real incidents and preparing a professional report.
• Developing an applied plan for incident management and investigation.
• Sharing best practices and formulating future recommendations.