Day 1: Clarity, Listening, and Useful Questions

Composing the Everyday Message

• Define purpose and expected result
• Sequence the idea before secondary details
• Use direct nonambiguous language
• Convert long message into focused version

Listening to Verify Understanding

• Stop preparing replies while others speak
• Capture facts concerns and requests
• Paraphrase meaning to confirm understanding
• Practice key uninterrupted listening

Questions that Help

• Use open questions for exploration
• Clarify details through focused follow-up
• Avoid questions carrying accusation
• Build question sequence for one situation

Day 2: Assertiveness, Feedback, and Sensitive Moments

Applied Professional Assertiveness

• Express a view without dismissing others
• Set a limit or request explicitly
• Say no while giving appropriate reason
• Role-play pressure from a colleague

Applied Behavioral Observation

• Describe observable or audible behavior
• Explain its effect on the work
• Request a specific achievable change
• Deliver a concise developmental observation

Misunderstanding and Tension

• Return to mutually agreed facts
• Name the point of interpretation difference
• Lower intensity when others become defensive
• Reconstruct a shared meaning through dialogue

Day 3: Channels and Integrated Interaction

Choosing the Channel

• Choose email, call, or meeting appropriately
• Avoid sensitive conflict through text alone
• Identify when short conversation is necessary
• Choose channels for four contrasting cases

Improving Digital Communication

• Write scannable subjects and messages
• State action owner and timing
• Reduce unnecessary copying of recipients
• Edit an overloaded workplace email

Applied Conversation Laboratory

• Plan opening request and questions
• Handle an objection preserving the goal
• Close with an explicit agreement
• Receive feedback on observable interaction

• Rewriting exercises using authentic workplace messages
• Listening and questioning drills with immediate feedback
• Role-plays covering assertiveness feedback and misunderstanding
• An integrated conversation laboratory combining several skills