Day 1: Breaking Assumptions Before Creating Solutions

Developing Creative Mindsets

• Recognize habits that limit creativity
• Adopt curiosity toward unfamiliar problems
• Treat mistakes as learning opportunities
• Practice openness to new perspectives

Challenging Existing Assumptions

• Assumptions shaping current thinking
• Question whether assumptions still hold
• Seek evidence that challenges assumptions
• Replace weak assumptions with evidence

Developing Observation Skills

• Observe work without premature judgment
• Notice recurring user frustrations
• Record specific behaviors and patterns
• Turn observations into useful questions

Day 2: Expanding the Space of Possibilities

Expanding Divergent Thinking

• Generate many options before judging
• Explore contrasting directions deliberately
• Build on unusual suggestions
• Delay evaluation during idea generation

Using Idea Stimulators

• Use prompts to unlock ideas
• Change perspective using simple questions
• Apply analogies from other contexts
• Combine prompts with observed needs

Connecting Distant Ideas

• Combine ideas from unrelated fields
• Look for useful shared patterns
• Transfer solutions across different contexts
• Create new combinations from fragments

Day 3: From Many Ideas to Better Choices

Applying Convergent Thinking

• Group similar ideas into themes
• Criteria for narrowing options
• Compare ideas against criteria
• Select ideas worth developing

Evaluating Idea Quality

• Check relevance to the problem
• Expected value for users
• Consider feasibility and resource needs
• Identify risks before development

Structuring Creative Collaboration

• Create clear rules for collaboration
• Build on colleagues ideas constructively
• Separate contribution from personal ownership
• Use diversity to expand options

• Short decision lab testing Developing Creative Mindsets
• Applied case exposing practical challenges in Developing Observation Skills
• Practical lab creating a workplace tool for Using Idea Stimulators
• Decision workshop using a realistic Structuring Creative Collaboration scenario