Day 1: Understanding IT Components and Organizing Digital Work

IT Components and Digital Services

• Assess customer experience of service
• Compare digital expectations with reality
• Identify gaps increasing effort uncertainty
• Design improvements around customer priorities

Files and Information Organization

• Create consistent folder naming structure
• Separate working from approved files
• Use search metadata for retrieval
• Apply simple secure sharing rules

Email and Digital Collaboration

• Write subject lines supporting action
• Use recipients and copies deliberately
• Design meetings around outcomes decisions
• Build workflow and test savings

Day 2: Working Safely with Productivity and Collaboration Tools

Digital Security and Safe Work

• Identify critical service security exposures
• Review control gaps against threats
• Prioritize actions reducing highest exposure
• Define ownership for security follow-up

Everyday Productivity Tools

• Choose tools matching work tasks
• Use shortcuts with reusable patterns
• Protect information during digital collaboration
• Develop ongoing skills improvement plan

Personal Digital Skills Plan

• Phase digital skill actions realistically
• Assign plan responsibilities and deadlines
• Link plan dependencies with decisions
• Define evidence confirming plan stages

• Guided analysis of IT components and digital services using workplace evidence
• Practical exercises developing capability in email and digital collaboration
• Scenario review testing decisions around everyday productivity tools
• A capstone activity creating a personal digital skills plan with clear development priorities