Day 1: Setting Up the Indicator Correctly

Result Before Indicator

• Distinguish required results from activities
• Identify beneficiary of the measured result
• Frame trackable results over time
• Convert everyday examples into result statements

Indicator Definition and Calculation

• Choose appropriate count ratio or duration
• Clarify ratio numerators and denominators
• Define the required direction of improvement
• Prepare a short indicator card

Data Source, Target, and Frequency

• Choose known source with accountable ownership
• Set frequency appropriate to the work
• Use baseline to establish the target
• Complete an end-to-end indicator example

Day 2: Reading Results and Choosing the Next Step

Comparison and Trend Reading

• Compare results with targets and history
• Distinguish beneficial increases from adverse increases
• Look for trends, not isolated values
• Interpret a six-month result table

Understanding Variance and Its Source

• Define size and location of gap
• Ask causal questions before reaching judgment
• Refer to supporting operational information
• Analyze a simple variance case

Initial Follow-Up Report

• Write results and variance in language
• State the required action or question
• Assign an owner and follow-up date
• Prepare a one-page indicator report

• Everyday examples distinguishing results from activities
• Simple indicator definition and calculation exercises
• Short tables and trend-reading practice
• Preparation of a usable one-page follow-up report