Day 1: Message Clarity and Listening Quality

Leadership Message Design

• Define purpose before choosing message language
• Structure communication around meaning and decision
• Adjust detail to the listener's needs
• Rewrite a confusing managerial communication

Listening Beneath the Words

• Allow sufficient space for complete explanation
• Notice facts emotions and underlying needs
• Paraphrase meaning to confirm mutual understanding
• Practice focused listening with a partner

Questions Advancing Dialogue

• Direct questions that reveal hidden assumptions
• Avoid interrogation and blame-oriented phrasing
• Turn objections into opportunities for exploration
• Develop questions for a pressured situation

Day 2: Team Interaction and Difficult Conversations

Participation Within Teams

• Establish dialogue rules protecting professional respect
• Invite quieter voices through appropriate techniques
• Stop interruptions without embarrassing team members
• Facilitate discussion about a shared decision

Constructive Behavioral Feedback

• Describe behavior without making personal judgments
• Explain consequences using specific concrete examples
• Request an observable and realistic change
• Simulate feedback about weak collaboration

Restoring Understanding Simulation

• Diagnose disagreement sources between two parties
• Clarify interests beneath declared positions
• Frame agreements defining execution roles clearly
• Lead a short session under pressure

• Recorded situations revealing message and listening quality
• Paired drills on questioning and accurate paraphrasing
• Role-plays for feedback and challenging conversations
• A team simulation requiring coordination and agreement