Day 1: Moving into Leadership Responsibility

The New Leader Role

• Understand shift from delivery to enablement
• Define accountability for overall team results
• Avoid common mistakes during role transition
• Assess surrounding expectations of new leaders

Setting Work Priorities

• Separate important work from recurring urgency
• Connect tasks with explicit required outcomes
• Choose activities to defer or delegate
• Apply a matrix to one workday

Organizing Leadership Time

• Reserve time for planning and follow-up
• Protect focused periods from routine interruptions
• Batch similar administrative tasks together
• Shape a practical week for leadership

Day 2: Allocating Work and Directing People

Matching People with Tasks

• Match work requirements with relevant experience
• Consider each person's current operating load
• Use assignments as development opportunities
• Resolve a case of uneven allocation

Giving Clear Instructions

• Explain result quality and completion deadline
• Define boundaries and available authority
• Request restatement to confirm shared understanding
• Practice assigning one complex task

Delegation and Follow-Up

• Agree on proportionate progress review points
• Avoid reclaiming work after early mistakes
• Offer support without removing individual accountability
• Simulate follow-up on delayed work

Day 3: Managing Performance in Everyday Situations

Observation and Feedback

• Gather specific examples of observed behavior
• Explain behavior consequences for team work
• Agree upon an immediate improvement step
• Enact positive and corrective feedback

Resolving Routine Problems

• Define the problem before proposing action
• Gather facts from people directly involved
• Choose solutions within available managerial authority
• Apply logical steps to recurring issues

Management Week Simulation

• Handle simultaneous priorities and workplace interruptions
• Delegate assignments across different capability levels
• Conduct short progress and correction discussions
• Compile a thirty-day leadership start plan

• Short scenarios from the first-time manager's working day
• Planning and delegation exercises using straightforward worksheets
• Role-plays for direction follow-up and performance feedback
• A management-week simulation ending with personal action planning