Day 1: Professional Communication and Writing

Foundations of Office Communication

• Clear agreement on required actions
• Clear message matched to context
• Concise and direct professional language
• Different channels for sensitive situations

Managing Administrative Correspondence

• Classifying correspondence by business priority
• Essential details checked before sending
• Tone reflecting relationship between parties
• Clear record of correspondence flow

Prioritizing Administrative Tasks

• Urgency level compared with importance
• Time allowance for urgent requests
• Reprioritization when new demands emerge
• Expected outcome from each task

Day 2: Service Quality and Professional Interaction

Administrative Coordination Across Teams

• Shared schedule for agreed deliverables
• Resolution of conflicting work priorities
• Contact owner for each party
• Information coordination across relevant stakeholders

Following Up Decisions and Tasks

• Closure after completion is verified
• Open commitments requiring active follow-up
• Evidence proving completion of actions
• Alert before deadline is missed

Administrative Service Quality

• User expectations from administrative service
• Level of accuracy in execution
• Actual time required to deliver
• Opportunities to improve user experience

• Message-quality review for clarity and required action
• Administrative correspondence and email writing lab
• Channel and tone selection exercise by audience
• Cross-department coordination simulation with handoffs and deadlines