Day 1: Organizing Executive Roles and Time

Role of the Executive Office

• Scope of executive office services
• Daily role and authority boundaries
• Senior leadership support priorities
• Escalation points for sensitive requests

Organizing Office Workflow

• Work paths by request type
• Clear handoffs across office roles
• Clear workflow for sequential tasks
• Handover points between staff members

Prioritizing Administrative Tasks

• Daily priorities from office commitments
• Urgent tasks follow separate route
• Time commitments to other stakeholders
• Dependencies between related administrative tasks

Day 2: Organizing Processes and Service Quality

Designing Administrative Procedures

• Office procedure with defined steps
• Approval points within workflow
• Decision defined at each checkpoint
• Output confirming successful procedure completion

Administrative Coordination Across Teams

• Coordination rules within office team
• Information coordinated across relevant parties
• Follow-up reduces loss of details
• Clear expectations for every party

Following Up Decisions and Tasks

• Decision list linked to meetings
• Follow-up dates based on priority
• Task list linked to decisions
• Known owner for every commitment

• Realistic executive correspondence and email writing exercise
• Scheduling-conflict and sensitive-request simulation requiring administrative judgment
• Office-tool review against accuracy confidentiality and speed criteria
• Lab organizing executive priorities calendar and open commitments