Day 1: Diagnosing Efficiency and Workflow

Process Value and Efficiency Measures

• Define output value and resources consumed
• Distinguish productivity from quality and speed
• Choose measures balancing efficiency/result quality
• Build baseline across time/quality/resources

Flow and Waiting

• Measure touch time against lead time
• Identify waiting handoffs and rework
• Calculate WIP effect on completion
• Map flow showing waiting/return loops

Demand and Capacity

• Analyze demand volume/variation over time
• Compare available capacity with required workload
• Identify recurring excess/shortage periods
• Create a weekly capacity map

Day 2: Constraints, Waste, and Redesign

Identifying the Constraint

• Locate the stage limiting overall throughput
• Confirm constraints with evidence over impressions
• Protect constraint capacity from low-value work
• Build constraint-improvement plan with throughput measure

Applied Operational Waste

• Identify rework, waiting, motion, unnecessary approvals
• Locate work not required by beneficiary
• Examine cost of frequent task switching
• Assess waste within an operating case

Designing More Efficient Flow

• Reduce unnecessary batches and handoffs
• Balance workload according to available capacity
• Move information/decisions closer to execution
• Design simplified target flow; assess effects

Day 3: Daily Management and Performance Sustainability

Applied Standard Work

• Define best sequence and expected time
• Clarify quality limits and escalation points
• Use standards for learning, not rigidity
• Write observable and trainable standard work

Daily Performance Board

• Display demand throughput quality and constraints
• Identify matters requiring intervention during shift
• Assign rapid actions with owners/deadlines
• Design a daily operating huddle

Sustaining Practical Efficiency

• Monitor measures long enough after change
• Detect returning waste or shifted bottlenecks
• Update training documents and resources
• Prepare a thirty-day sustainment review plan

• Flow and capacity measurement using operational data
• Constraint and waste analysis within process maps
• Standard-work and visual-management exercises
• A daily management simulation responding to deviation