Day 1: Reading Culture Before Changing It

Diagnosing Innovation Culture

• Current norms and behaviors
• Compare stated and actual culture
• Cultural strengths and barriers
• Prioritize behaviors requiring change

Developing Leadership Behaviors

• Leadership behaviors for transformation
• Model desired behaviors consistently
• Address leadership actions causing resistance
• Use leaders to reinforce expectations

Strengthening Psychological Safety

• Encourage speaking up without penalty
• Respond constructively to mistakes
• Make respectful challenge acceptable
• Protect learning within clear boundaries

Day 2: Building Safety for Collaboration Learning

Addressing Cultural Barriers

• Norms blocking desired change
• Understand why barriers persist
• Target influential cultural barriers first
• Monitor response to interventions

Strengthening Organizational Collaboration

• Reduce barriers between organizational units
• Create shared cross team goals
• Clarify ownership of collaborative work
• Resolve conflicts that block cooperation

Building Learning Cultures

• Build routines for reflection
• Capture lessons from completed work
• Share learning across teams
• Apply lessons to new decisions

Day 3: From Message to New Cultural Behavior

Planning Change Communications

• Audiences and communication needs
• Connect messages to desired behaviors
• Use credible peer messengers
• Repeat messages through practical examples

Measuring Culture Development

• Select indicators of cultural progress
• Behaviors alongside employee perceptions
• Compare progress across teams
• Adjust interventions using measured results

Reinforcing New Behaviors

• Translate culture into daily behaviors
• Align routines with desired norms
• Reinforce behaviors through leadership actions
• Remove systems rewarding old behavior

• Workplace case analysis focused on Diagnosing Innovation Culture
• Guided workshop developing a working tool around Strengthening Psychological Safety
• Facilitated team exercise applying Strengthening Organizational Collaboration to a realistic case
• Applied scenario exercise centered on Reinforcing New Behaviors