Schedule

Palce	Start Date	End Date	Days
Dubai	April 20, 2026	April 22, 2026	3
Abu Dhabi	August 17, 2026	August 19, 2026	3
Dubai	December 21, 2026	December 23, 2026	3

Palce	Start Date	End Date	Days

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Overview

Enabling participants to use personal information and human resources to improve performance and make well-informed decisions.
Developing the ability to lead teams and ensure compliance with institutional values and responsibility when handling sensitive data.

Goals

Enhancing the ability to manage personal information and make responsible decisions.
Developing strategic planning skills for human resource management.
Improving communication skills to clearly convey decisions and policies to teams.
Strengthening teams’ commitment to institutional rules and policies.
Developing critical thinking to solve complex human resource–related challenges.
Enhancing personal leadership and accountability in decision-making and information management.

Day One: Fundamentals of Personal Data Analysis

Importance of Personal Data for Businesses

Understanding the role of individual data in improving customer experience and decision-making.
Linking analysis to strategic outcomes such as increased loyalty and product improvement.
Identifying legal and ethical challenges related to personal data.

Collecting and Preparing Individual Data

Identifying sources of personal data from internal systems and digital interactions.
Cleaning and organizing data to ensure analytical accuracy and usability.
Classifying key variables such as demographics and behavioral patterns.

Data Exploration and Pattern Discovery

Analyzing individual trends and behaviors to identify opportunities.
Recognizing risks and challenges associated with the use of personal data.
Developing initial insights and assessing their impact on customer experience.

Day Two: Advanced Personal Data Analysis

Descriptive and Inferential Analysis

Interpreting individual behavior based on available data.
Analyzing usage trends and interests to personalize services.
Extracting individual performance indicators to support business strategies.

Prediction and Data-Driven Decision Making

Predicting future customer behavior using existing data.
Designing targeted marketing campaigns and personalized services.
Supporting strategic decision-making to improve operational outcomes.

Risk Management and Privacy Protection

Ensuring compliance with laws and regulations related to personal data.
Establishing mechanisms to protect data from leakage or misuse.
Monitoring data usage and assessing risks associated with analysis.

Day Three: Applying Analysis and Enhancing Customer Experience

Transforming Analysis into Practical Recommendations

Designing strategies to enhance customer experience based on analysis.
Personalizing products and services according to usage patterns and individual behavior.
Improving customer loyalty and engagement through data-driven decisions.

Integrating Analysis into Daily Operations

Applying insights to improve marketing campaigns and customer communication.
Regularly monitoring performance to ensure strategy effectiveness.
Optimizing resource allocation and daily operational decisions.

Preparing Analytical Reports for Management

Presenting findings clearly to senior management while highlighting benefits.
Documenting patterns and actionable recommendations to ensure continuous improvement.
Measuring the impact of analysis on customer experience and strategic decision-making.

Outputs

Comprehensive understanding of the importance of individual data in supporting decisions and improving customer experience.
Ability to accurately collect, organize, and analyze personal data.
Identifying patterns and trends in customer behavior to personalize services.
Predicting future customer behavior and making well-informed decisions.
Ensuring data protection and compliance with legal and ethical standards.
Preparing clear and professional reports that demonstrate the impact of analysis on the organization and customer experience.

Certificate

Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.

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Goals

Contents

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Schedule

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Personal Data Analysis

Schedule

Overview

Goals

Contents

Day One: Fundamentals of Personal Data Analysis

Importance of Personal Data for Businesses

Collecting and Preparing Individual Data

Data Exploration and Pattern Discovery

Day Two: Advanced Personal Data Analysis

Descriptive and Inferential Analysis

Prediction and Data-Driven Decision Making

Risk Management and Privacy Protection

Day Three: Applying Analysis and Enhancing Customer Experience

Transforming Analysis into Practical Recommendations

Integrating Analysis into Daily Operations

Preparing Analytical Reports for Management

Outputs

Certificate

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