Day 1: Understanding the Problem and Building the Diagnosis

Defining the Gap

• Describe current and expected conditions
• Identify issue location, timing, breadth
• Separate problem from a general complaint
• Rewrite an ambiguous case

Gathering Practical Facts

• Identify data needed to understand issue
• Ask stakeholders without leading their answers
• Separate observed facts from impressions
• Prepare a concise fact sheet

Analyzing Practical Cause

• Use questions to reveal possible causes
• Test causes against several examples
• Distinguish causal factors from associated conditions
• Build cause diagram for one case

Day 2: Solutions, Comparison, and Decision

Generating Practical Solutions

• Develop alternatives before choosing a favorite
• Change process resource or behavior variables
• Combine compatible ideas into stronger solutions
• Create three solutions under one constraint

Applied Comparative Evaluation

• Choose criteria linked with intended result
• Compare timing cost quality and risk
• Use simple table for transparent comparison
• Select solution and explain the rationale

Applied Risk Check

• Ask how selected solution might fail
• Identify an unintended consequence
• Add a proportionate safeguard
• Review the solution before commitment

Day 3: Implementing Solutions and Measuring Impact

Developing Action Plan

• Break the solution into clear steps
• Assign owner and date to action
• Secure or request required resources
• Prepare a concise implementation card

Monitoring Practical Impact

• Choose an indicator demonstrating improvement
• Collect results after a suitable period
• Compare the outcome with the baseline
• Adapt action when impact is weak

Complete Problem Simulation

• Receive new information during resolution
• Update cause or solution when required
• Explain decision logic to colleagues
• Document a lesson reducing recurrence

• Ambiguous workplace cases requiring problem definition before action
• Accessible cause option and comparison tools
• Risk checks and concise action-planning exercises
• A full problem simulation from diagnosis through impact review