Day 1: Relationship Mapping, Expectations, and Trust

Mapping Critical Relationships

• Identify who delivery depends upon
• Distinguish decision execution and support relationships
• Assess relationship quality and impact
• Build relationship map for the role

Managing Mutual Expectations

• Clarify what each party needs
• Discuss quality timing and communication expectations
• Expose assumptions that were never agreed
• Draft a simple working agreement

Building Practical Trust

• Honor commitments or signal risk early
• Share information the other party needs
• Acknowledge mistakes without defensive justification
• Analyze behavior strengthening/weakening trust

Day 2: Communication, Boundaries, and Peer Feedback

Selecting Communication Approaches

• Identify when direct discussion is required
• Adjust formality to the relationship
• Match detail to other party’s needs
• Compare two messages on same issue

Boundaries in Collaboration

• Clarify acceptable versus changeable elements
• Prevent politeness from hiding real conflict
• Negotiate a different deadline or scope
• Frame boundary that protects the relationship

Applied Peer Feedback

• Describe behavior without judging personality
• Explain effects on handoffs or collaboration
• Agree concrete change colleague can implement
• Role-play feedback to a colleague

Day 3: Disagreement, Relationship Repair, and Collaboration Networks

Managing Practical Disagreement

• Define the issue and underlying interests
• Return discussion to the shared objective
• Choose a criterion supporting resolution
• Simulate a cross-department disagreement

Repairing the Relationship

• Identify what changed and when
• Listen to impact on other party
• Agree behavior that can rebuild trust
• Write a concise repair plan

Expanding the Collaboration Network

• Identify missing relationships around the role
• Build contact before urgent need emerges
• Offer small value to new relationship
• Create a one-month connection plan

• Relationship and dependency maps based on participant roles
• Expectation boundary and feedback conversations practiced through role-play
• Cases involving disagreement and repair across units
• A relationship-network plan connected with work outcomes