Day 1: Quality Planning and Acceptance Criteria

Defining Quality Requirements

• Extract measurable expectations from stakeholders
• Distinguish specifications from personal preferences
• Identify relevant regulatory or contractual requirements
• Prepare a quality requirement list

Defining Acceptance Criteria

• Define explicit conditions for accepting deliverables
• Connect criterion with appropriate verification method
• Prevent wording allowing multiple interpretations
• Prepare acceptance card for one deliverable

Quality Management Plan

• Allocate planning inspection and approval responsibilities
• Define inspection points before final delivery
• Choose records that preserve quality evidence
• Build a project quality plan

Day 2: Assurance, Control, and Defect Management

Process Quality Assurance

• Review team adherence to approved methods
• Identify process weakness creating recurring defects
• Use internal reviews constructively
• Conduct a concise process audit

Deliverable Quality Control

• Choose appropriate sampling or testing methods
• Record defect location and severity
• Compare results with acceptance standards
• Analyze a project inspection log

Cost of Quality and Rework

• Distinguish prevention appraisal and failure costs
• Measure rework effects on time/cost
• Identify areas deserving preventive investment
• Calculate a simplified quality-cost case

Day 3: Continuous Improvement and Quality Laboratory

Structured Root-Cause Analysis

• Group defects by pattern and source
• Question until actionable causes emerge
• Test proposed causes against execution records
• Analyze a recurring defect

Corrective and Preventive Action

• Define change addressing source of problem
• Assign owner, deadline, effectiveness evidence
• Update process or training where required
• Build a recurrence-prevention plan

Quality Plan Laboratory

• Present requirements standards and inspection points
• Simulate unexpected defect to test plan
• Adjust controls to prevent recurrence
• Approve an improved quality plan

• Requirement and acceptance cases covering varied deliverables
• Quality assurance inspection and cost exercises
• Real defect analysis using root-cause methods
• Laboratory converting lessons into prevention plans