Day 1: Investigation Fundamentals

Understanding Incident Investigation

• Purpose of investigations
• Types of incidents
• Investigation principles
• Importance of objective analysis

Investigation Planning

• Defining investigation scope
• Collecting initial information
• Organizing investigation steps
• Assigning responsibilities

Data Collection

• Gathering evidence
• Interview techniques
• Document analysis
• Recording findings

Problem Identification

• Identifying operational issues
• Recognizing contributing factors
• Distinguishing symptoms from causes
• Structuring investigation results

Day 2: Root Cause Analysis Techniques

Root Cause Analysis

• Understanding root causes
• Importance of RCA
• RCA methodologies
• Avoiding superficial solutions

RCA Tools

• Cause and effect analysis
• Problem breakdown techniques
• Identifying contributing factors
• Evaluating causal relationships

Evaluating Findings

• Analyzing investigation results
• Confirming root causes
• Validating evidence
• Documenting conclusions

Developing Corrective Actions

• Designing improvement actions
• Eliminating root causes
• Preventing recurrence
• Implementing improvements

Day 3: Preventive Solutions & Continuous Improvement

Implementing Corrective Actions

• Action planning
• Assigning responsibilities
• Monitoring implementation
• Ensuring effectiveness

Preventing Problem Recurrence

• Improving processes
• Strengthening controls
• Monitoring performance
• Maintaining reliability

Investigation Case Studies

• Incident investigation scenarios
• Root cause analysis exercises
• Group discussions
• Lessons learned

Continuous Improvement

• Improving investigation processes
• Strengthening organizational learning
• Developing RCA capability
• Sustaining operational improvement